Shipping policy

How is my order processing and how long is the processing time?

Normal processing of orders is 3-5 days after we received your payment depending on the volume of orders.  We serve orders, on a first come, first serve basis. After we received your payment, you will receive an order confirmation.  

We use various kind of shipping services so tracking information may or may not be immediately available after you order. As in international order tracking gets assigned once shipment is handed over to end carrier for which there is no definite time but shall be surely shared to you once Available. Please give us consideration and time allowance in both processing and shipping your orders especially if the items are on high demand. Rest assured that we are doing our best to serve you in order to give you the satisfaction that you deserve. Please see shipping and delivery details below for other details.  For other concerns, please feel free to contact our support team at interoknack@gmail.com

 

How much does shipping cost?

Almost all of our products include Worldwide Shipping. In order for us to get the items to you as fast as possible some items may be shipped in separate packages without extra cost.  For more inquiries and concerns please feel free to contact our support team at interoknack@gmail.com

 

How long does delivery take?

Usually delivery takes 4-14 days for domestic orders and 2 weeks-4 weeks for international orders, depending upon the address or upgraded shipping requests.,but due to the high demands of some of our most popular products in remote areas, please allow 3-6 weeks for the delivery.  Please note that delivery time varies on your location, weather condition, your local customs, and postal services and other unforeseen internal factors.

If your order hasn’t arrived in the estimated delivery times, please feel free to contact our support team at interoknack@gmail.com

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

We use various shipping services and work with multiple sea, air, road, rail etc mode of logistics partner and companies, so tracking information may or may not be immediately available after you order. In international orders tracking gets assigned once shipment is handed over to end carrier for which there is no definite time but shall be surely shared to you once Available.

 

I've entered a wrong shipping address! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

  

Are there customs, taxes, duties, and/or tariffs?

No, We don't ask for anything extra on the account of customs, taxes, duties and/or tarrifs. The price you pay at the time of checkout is the final amount and you can be rest be assured that we deliver your item to your doorstep in that same price and no extra cost to you.

 

Will my order come in one package?

In order for us to get the items to you as fast as possible some items may be shipped in separate packages.

 

Can I get a refund if I do not receive my item? Claim of item not received 

shipping timelines may vary depending on destination country, customs clearance, local regulations, remote locations, festival seasons, port congestion, or other factors beyond our control.

Estimated Delivery Time

Orders typically arrive within 2–4 weeks after dispatch. However, deliveries to remote destinations, during peak seasons, or where customs inspections apply may take up to 6–8 weeks or longer.

Non-Delivery & Delay Handling

If an order has not been delivered within 8 weeks (approximately 2 months) from the date of purchase, the customer must notify us by email between 6–8 weeks from the purchase date so that the matter can be investigated.

Failure to notify us within 60 days from the date of purchase will void the customer’s right to claim any replacement or refund.

Once a valid non-delivery claim is received within the required timeframe:

  • We will initiate an investigation with the shipping carrier and customs authorities if applicable.

  • The order will not be considered lost during customs clearance or extended international transit.

Replacement Policy

If the shipment is confirmed as delayed or undelivered in transit, we will arrange a replacement shipment.

  • A maximum of two (2) replacement delivery attempts will be made.

  • Each replacement attempt may take up to 2 months to complete due to international shipping and customs procedures.

  • Replacement shipments are subject to the same customs, transit, and delivery conditions as the original order.

Refund Eligibility

Refunds for non-delivery are not issued immediately and are strictly subject to the following conditions:

  • A refund will be issued only after:

    • Two failed replacement delivery attempts, or

    • Completion of 6 months (180 days) from the original dispatch date
      — whichever occurs earlier.

  • Refunds are issued only if the shipping carrier confirms the shipment as permanently lost.

  • Delays caused by customs holds, import regulations, unpaid duties/taxes, incorrect address details, or government actions do not qualify for a refund at any stage.

Important Notes

  • Lack of tracking updates or extended transit time alone does not constitute non-delivery.

  • Refunds or replacements are not guaranteed and are processed only after investigation and confirmation.

  • By placing an order, the customer acknowledges and accepts the risks associated with international shipping and customs clearance.

  

Shipping Information

Due to many internal and unforseen factors that commonly affect international shipments, such as weather delays, holidays and customs inspections etc, we are unable to guarantee shipping times. These are only estimates. Please also see delivery information above.  If you require expedited shipping, please contact us for availability and pricing.

 

Why it takes time?

It takes time because we ship products via international shipping which requires custom clearance in both countries. Please see shipping and delivery information above.

 

 

ORDER PROCESSING

Please allow 3-5 days for your order to process.  Be sure to add this duration to your shipping time estimates.

 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information (delivery address).  We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.